feat(storefront): update FAQ and legal documentation

- Added new FAQ sections for account security, ordering and checkout, returns, shipping, and contact information.
- Introduced legal documents including privacy policy, terms of service, data protection, and general terms and conditions.
- Updated package dependencies to include gray-matter and remark-gfm for enhanced markdown support.

apps/storefront/content/faq/account-and-security.md

@@ -0,0 +1,11 @@
+---
+title: Account & security
+subtitle: Sign-in, password reset, and account access.
+order: 4
+---
+
+### How do I reset my password?
+If you signed up with email and password, use the **Forgot password** link on the sign-in page. You will receive an email with instructions to reset your password. If you signed up with Google or another provider, sign in using that same option; there is no separate password to reset.
+
+### Where can I see my order history?
+Sign in and go to [Order History](/account/orders). From there you can view your orders, see tracking information, and request returns where applicable.

apps/storefront/content/faq/contact.md

@@ -0,0 +1,14 @@
+---
+title: Contact
+subtitle: How to get in touch and how we handle complaints.
+order: 5
+---
+
+### How can I contact you?
+You can reach us by filling in our [Contact Us](/support/contact-us) form or by emailing **service@thepetloft.co.uk**. We will respond as soon as we can.
+
+### What topic should I choose on the contact form?
+Choose **Orders** for questions about delivery, returns, or a specific order. Choose **Support** for general questions about our products or services. Use **Products** for product-related inquiries and **Other** for anything else.
+
+### How do I make a complaint?
+You can make a complaint by emailing **service@thepetloft.co.uk** or by using our [Contact Us](/support/contact-us) form. Please include your order number if your complaint relates to an order. We will acknowledge your complaint and work to resolve it.

apps/storefront/content/faq/ordering-and-checkout.md

@@ -0,0 +1,17 @@
+---
+title: Ordering & checkout
+subtitle: Questions about placing orders and payment.
+order: 1
+---
+
+### How do I place an order?
+Browse our shop, add items to your cart, and go to checkout. You must sign in or create an account to complete your order. Follow the steps to enter your shipping address, review your order, and pay securely.
+
+### Do I need an account to checkout?
+Yes. You can browse and add items to your cart as a guest, but you must sign in or create an account to complete checkout.
+
+### What payment methods do you accept?
+We accept major cards and digital wallets including Visa, Mastercard, Discover, Apple Pay, Google Pay, Link, Revolut Pay, Billie, Cartes, and Klarna. The options available at checkout may vary.
+
+### Is my payment information secure?
+Yes. We process payments through Stripe. We do not store your full card number on our servers. Your payment details are handled securely by our payment provider.

apps/storefront/content/faq/returns.md

@@ -0,0 +1,26 @@
+---
+title: Returns
+subtitle: Returns, refunds, and non-returnable items.
+order: 3
+---
+
+### How do I return an item?
+You have the right to withdraw from your order within **14 days** of receiving the goods. To start a return, inform us of your decision by email to [service@thepetloft.co.uk](mailto:service@thepetloft.co.uk) or by post to The Pet Loft UK, Customer Services, 39a Walton Road, Woking, GU21 5DL. You can use the model withdrawal form on our [Returns & Refunds Policy](/support/returns) page, but it is not required. We will confirm next steps. You will incur the cost of returning the product; this amount will be deducted from your refund. Send the item back to **Fanaaka Ltd**, 39a Walton Road, Woking, GU21 5DL within 14 days of telling us you are withdrawing. For full details, see our [Returns & Refunds Policy](/support/returns).
+
+### What items cannot be returned?
+The right of withdrawal does not apply to: goods made to your order or clearly tailored to your personal requirements; goods that may perish quickly or whose use-by date would expire rapidly; goods not suitable for return for reasons of health or hygiene if their seal has been broken after delivery; and goods that were, after delivery, inseparably mixed with other goods. If you are unsure whether your item can be returned, please [contact us](/support/contact-us) before sending it back.
+
+### My item is wrong or damaged. What do I do?
+Please [contact us](/support/contact-us) as soon as possible with your order number and a description of the issue (and photos if helpful). We will arrange for the item to be returned and will cover return postage where the error or damage is on our side. For goods damaged in transit, notifying us promptly also helps us claim from the carrier.
+
+### When will I receive my refund?
+After we receive your returned item (or evidence that you have sent it back), we will reimburse you without undue delay and in any event within **14 days**. The cost of return postage will be deducted from your refund amount. We use the same payment method you used for the order. Refunds may take a few extra business days to show on your bank or card statement.
+
+### Where do I send my return?
+Send the goods to **Fanaaka Ltd**, 39a Walton Road, Woking, GU21 5DL. Please send them back within 14 days of informing us of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period has expired.
+
+### Do I have to pay for return postage?
+Yes. The customer incurs the cost of returning the product, and this amount will be deducted from the refund. You are also responsible for any loss in value caused by handling the item beyond what is needed to check its nature, characteristics, and functioning.
+
+### How long do I have to request a return?
+You have **14 days** from the day you (or someone you nominate, other than the carrier) receive the goods to inform us of your decision to withdraw. Your communication must reach us before the 14-day period has expired. You must then send the goods back within 14 days of telling us you are withdrawing.

apps/storefront/content/faq/shipping.md

@@ -0,0 +1,17 @@
+---
+title: Shipping
+subtitle: Delivery times, costs, and tracking.
+order: 2
+---
+
+### Do you ship to my country?
+We currently ship only within the United Kingdom. We do not offer international shipping.
+
+### How much is delivery?
+Free standard delivery is applied automatically at checkout on all orders over £40. Orders under £40 may incur a delivery charge, which will be shown before you pay.
+
+### How long does delivery take?
+Standard delivery typically takes 3–5 working days for UK mainland. We partner with trusted carriers including DPD and Evri. Delivery times are estimates and may vary during peak periods.
+
+### How can I track my order?
+Tracking information is available on your order detail page when signed in. Go to your [Order History](/account/orders), select the order, and view the tracking details there.