---
title: Contact
subtitle: How to get in touch and how we handle complaints.
order: 5
---

### How can I contact you?
You can reach us by filling in our [Contact Us](/support/contact-us) form or by emailing **service@thepetloft.co.uk**. We will respond as soon as we can.

### What topic should I choose on the contact form?
Choose **Orders** for questions about delivery, returns, or a specific order. Choose **Support** for general questions about our products or services. Use **Products** for product-related inquiries and **Other** for anything else.

### How do I make a complaint?
You can make a complaint by emailing **service@thepetloft.co.uk** or by using our [Contact Us](/support/contact-us) form. Please include your order number if your complaint relates to an order. We will acknowledge your complaint and work to resolve it.